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What type of Base Material should I use for my basket?
Back to Top What does "Natural Finish" mean on my baskets? All wire baskets shown here (Carbon steel, 304 and 316 Stainless Steel) are shipped in a "Natural Finish", which is the natural condition of the base material. The baskets are generally clean to the touch, but may have a slight brown discoloration around welds and may have very light process oils remaining on the surface. Back to Top What Size Basket should I order? All baskets are listed are made to "Outside Dimensions" which is the outside size of the frame around the mesh lined area (See sketches). The "Inside Dimensions" of the baskets (length and width or diameter) will be approximately 1/2" to 3/4" less than the corresponding outside dimensions. Back to Top How do I decide what size mesh to order?
Back to Top What is the weight capacity of my baskets? The baskets shown here have a general capacity of 65 lbs. of evenly loaded parts in typical dipping, lifting, sorting, and storage applications. This capacity will be reduced by parts with sharp corners that cut through the mess, excessive impact loading (dropping parts into baskets, or jerking or banging the loaded baskets), and/or any corrosion of materials. While baskets can be used for stacking, never use them for overhead lifting or to carry people. Back to Top How are my baskets made? All baskets shown here will have a round rod frame and handles (either 1/4" diameter or 5/16" diameter rod, depending on basket size) which are formed on a computer controled bending machines. The frame parts are TIG welded together and the mesh lining is resistance welded into the frame. The entire basket is then completely deburred to remove any sharp edges and to blend the edges. Back to Top Where are my baskets made? All of our products are manufactured entirely at our manufacturing plant: Three M Tool, 1038 Elm Street, York, PA 17403. Back to Top Will my basket purchase be covered under any warranties? We guarantee your satisfaction with our materials and workmanship for the reasonable life of our products. If you are not satisfied with the construction or performance of your wire basket, please call us immediately to arrange for a replacement or refund of your purchase price (at our discretion). Back to Top What is your return policy? All custom baskets ordered through our website are made specifically to your exact specifications (size, mesh, material, handle, etc.) and are not returnable except for manufacturing defects. Please check your order carefully before processing. Back to Top How long will it take to receive my order? Your online order will be acknowledged on the first business day after your order is placed. Your order will usually ship within 2 weeks of your order acknowledgement. Your actual Ship date may vary based on our order backlog and your Delivery Date will vary based on transit time from York, PA. Back to Top How will my order be shipped? All orders are packaged securely in appropriate cardboard cartons and shipped from York, PA by UPS Ground. Please call if you require expedited shipping or an alternate carrier. Back to Top What are your Shipping and Handling charges? Shipping Charges will be calculated when your order is complete, based on your order's total weight, your location, and the shipping method (UPS Ground unless requested otherwise). A Handling Fee will be added to this amount, and the total Shipping and Handling Fee will be added to your invoice. Back to Top What type of payment methods do you have? We accept Visa, MasterCard, and American Express cards. Back to Top When will my credit card be charged? Your credit card will be charged the day your order is shipped. Your final invoiced amount will be the total of the quoted piece price times the quantity shipped, plus shipping and handling fees. Back to Top What if I don't see what I need? Only the most basic round baskets and rectangular baskets are listed here. Please contact us to discuss any type of changes, or basket type projects beyond these. (AnySizeBasket@ThreeMTool.com or 888-604-4224, Monday - Friday 8:00 to 5:00 Eastern) Back to Top How can I cancel or change my order? Please call Customer Service immediately to make changes to your order directly for assistance (AnySizeBasket@ThreeMTool.com or 888-604-4224, Monday - Friday 8:00 to 5:00 Eastern). Unfortunately, once production on your specific basket has started, it could be very difficult to change or cancel our order. Back to Top How can I verify that my online order was placed? You will receive an email immediately that your order of custom or in-stock baskets was received by our system. On the next business day, you will receive a second email confirming our acceptance of your order. You will receive a third email notifying you when your order was shipped and the exact charges to your credit card. At any point, you may contact Customer Service directly for assistance (AnySizeBasket@ThreeMTool.com or 888-604-4224, Monday - Friday 8:00 to 5:00 Eastern) Back to Top How can I contact you if I'm having trouble placing my order? You may contact Customer Service directly for assistance (AnySizeBasket@ThreeMTool.com or 888-604-4224, Monday - Friday 8:00 to 5:00 Eastern) Back to Top How can I verify when my order has shipped? You will receive an email notifying you that your order was shipped and the exact charges to your credit card. The UPS tracking number will be included in the e-mail so you can track your package online at UPS.com.
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